Our international presence has increased close to 50% in 2018

According Ignacio Crespo, General Manager of Codisys, 2018 has been for our company a year of transformation, where we have grown and reorganized the departmental areas, always in mind to give a better service to our customers.

Changes always teach us that we are alive, that we continue alive in the market and our desire to be better every single day. About 27 years ago we started, as we would say today, a "start-up" and we can say we were pioneers as entrepreneurs and learnt. At a time when the market was receptive to make technological changes and that motivated us to go ahead.

Looking back, there is a time when is necessary to stop and see on what the best is to keep on competitive. 2018 has been the year in which we had to make internal decisions in which, after a thorough study and analysis, departmental structures have been modified in order to size our services and products according to the needs of our customers.

With all this, Codisys has grown and continues to do so, incorporating new clients, developing current ones and promoting new projects, because what is certain is that the final consumer today dictates the norms and both the restoration and the retail, they are driven to innovate, renew and put technology as an ally to meet their objectives.

We are the company that guides, advises and helps them to realize their projects.

What does it mean to be one of the leading companies in global solutions for the hospitality and retail sectors?

What more implies being a reference as a company in global solutions in all its aspects, can be summarized in a word "responsibility".

I understand responsibility as the guiding thread that moves internally to all the necessary resources to make the project of each of our clients a reality.

Another word I would add is "commitment", because the commitment acquired is the implicit and / or explicit obligation to perform the work in a manner and means, outstanding, if possible, the client's expectations.

We try not to lose sight of the horizon where we want to go. Making a comparison with the motor world, I recently listened to the Moto GP world champion to say, “I had the experience of taking a very steep curve at full speed, where you practically have to beat your whole body on one side and feel the touch of the road, just at that moment, where anyone would think that it will fall, you must have the ability to know how to pull a fist and accelerate, that's right”. In a position like today has Codisys, a benchmark in this market of technologies, you should never lose speed, the impulse to want to continue on the podium and of course win the race, and as I mentioned earlier, having the horizon as the goal that you want to achieve.

Where is the technology for the restoration sector going?

Technology itself has revolutionized society, and with it, we are living a new paradigm, something that a few years ago was unthinkable, is now a reality and has a high demand. In addition, consumption habits have been modified according to technology and we have interactive campaigns, orders in delivery or take away format, where the final consumer does not conceive the fact of not having it available.

Now everything is measurable and consumer behaviour is what matters most to companies, their preferences, routines, hobbies, everything leaves a trace that is recorded and followed. Obviously, it is information that must be exploited to then be extrapolated to an offer tailored to each client.

The same happens in the hospitality sector. Maybe it was one of the last ones that has seen the possibilities that the new technological tools put at their hands, however, once experienced and proven the great potential that it is, I feel that it is moving unstoppably.

Proof of this is the evolution of the self-service systems, the cross selling, the suggested sale, all this through an intuitive and especially friendly software, which is of great help for establishments to optimize their human resources and perform actions that promote increasing the average ticket.

The delivery, as another example, has come to stay, has become one more channel of sale, all this as a result of facilitating the offer without the limitation of a room or a certain capacity, without waiting lists.

The potential of the software and its payment for use (SaaS), now allow the establishments to have a more exhaustive monitoring of their business without the need to make large investments. The means of payment, such as mobile payment, contactless payment, payment gateways that help the establishment to optimize its profitability.

Yes, certainly, the technological revolution is a fact increasingly introduced into our lives, and businesses. I am convinced that, with this nowadays trend, we will still have many other things to see, and there, we will be to apply them and offer them to our clients as a technological partner.